// The AI agent agency for short-term rental, real estate and hotels

Not justautomations

Your AI Agent Workforce

Production-ready AI agent squads for short-term rental, real estate and hotel teams, designed, built and run for you. They plug into your systems and work as part of your team.

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ActiveSTR

Victor

Guest Experience

Answers guests instantly from your real data.

Answers questions, sends check-in details and resolves issues before they reach your team.

SalesforceKnowledge BasePDF

ActiveReal Estate

Cassidy

Lead Nurturer

Keeps every lead warm so none go cold.

Sends instant replies and consistent, event-based follow-ups triggered by listing views, open-home attendance or simple silence. Every touch is logged to your CRM, so the conversation stays alive without anyone having to remember to chase it.

Box+DiceDomain

ActiveSTR

Camille

Cleaning Coordinator

Schedules cleans around live bookings.

Coordinates cleaning schedules based on booking data and real-time occupancy changes. Can coordinate jobs directly with the cleaning provider. Connected to your Cleaning Job app.

GuestySalesforceBreezeway

ActiveSTR

Darius

Revenue Optimisation

Surfaces pricing moves that lift revenue.

Monitors booking trends, pricing signals and occupancy data to surface actionable pricing recommendations.

WheelhouseAirDNATableau

ActiveReal Estate

Claudia

Owner Reporting Assistant

Sends owners clear, scheduled reports.

Generates clear, scheduled reports for property owners covering performance, revenue and key metrics. Keeps stakeholders informed without adding admin burden to the team.

Power BI

ActiveHotel

Tomás

Front Desk Concierge

Gives every guest five-star local knowledge.

Fields recommendations, restaurant and service bookings and in-stay requests, and shares contactless arrival details automatically. It gives every guest the attentive local touch of a great front-of-house, even when the desk is unstaffed.

CloudbedsMewsRoomRaccoonLittle HotelierSiteMinder

ActiveSTR

Adrian

Upsell & Revenue Driver

Offers the right add-ons and local experiences before and during the stay.

Promotes relevant add-ons, upgrades and local experiences before and during the stay. Checks the property address and looks in TripAdvisor and Google for nearby experiences.

TripAdvisorGoogle Places

ActiveReal Estate

Sylvia

Maintenance Coordinator

Maintenance requests, contractor dispatch, and issue tracking.

Twilio SMSMicrosoft TeamsDynamoDBProperty TreeMRI Maintenance

ActiveSTR

Gregory

Review & Reputation Manager

Thanks happy guests and handles the hard reviews.

Proactively manages guest feedback and review responses across platforms. Replies and thanks good feedback, manages bad reviews and escalates to a human when necessary.

Review Platforms

ActiveSTR

Simone

Booking Conversion Assistant

Turns enquiries into confirmed bookings.

Engages prospective guests with personalised, timely responses to convert enquiries into confirmed bookings.

Booking.comGuesty

ActiveReal Estate

Hannah

Listing Copywriter

Turns property details into ready-to-publish marketing.

Generates compliant listing descriptions, flyers, emails and social posts from the property data in minutes, pushed straight to your CRM and channels. What used to take an afternoon becomes a quick review-and-approve, in your agency's voice.

RexDropbox

// 01 · The Problem

Your AI shouldn't feel fragile

Prototypes might shine in demos, but often fail to deliver reliable results in real-world scenarios.

ERR_01

Not actually integrated

DIY agents sit beside your systems, not inside them. Data gets copied, context gets lost and someone is still doing the manual work.

ERR_02

Expensive and fragile

Credit costs creep up fast and one model change can break the whole setup. You pay more to maintain it than it saves you.

ERR_03

No real intelligence

Without context, agents guess. They cannot explain their decisions, work alone instead of as a team and fall apart the moment you try to scale.

// 02 · The solution

Agents built for the real world

ScaleGX agents are production-ready, deployed at scale and built by people who know your industry.

We build professional digital workers, not weekend experiments. They are fully integrated, safe and secure by design, and they scale from your first agent to an entire workforce without breaking.

Answers from the truth

Every reply is grounded in a strict order in your live data.

Deployed at scale

Sensitive details only reach a verified guest.

Safe and secure

Your data stays protected, with controls and oversight built in.

Built by industry pros

scalegx://workforce — live — guest experience

Answers from the truth

Every reply is grounded in a strict order in your live data. Sensitive details only reach a verified guest.

Book a Demo

// 03 · How we work

Designed, built and run for you

An agency engagement, not a software licence. Every squad goes through four stages before it runs your operation.

Built by the team behind the technology at some of the industry's fastest-growing property companies.

v0.1 · Discovery

Strategy, set together

We start with strategy, not models. Together we map your operation, your tools and your goals, then agree an AI roadmap built to last.

v0.5 · Alpha

Your squad takes shape

With the strategy agreed, we move into an accelerated build, designing and building your agents on real integrations. Heads-down delivery.

v0.9 · Beta

Proven before it goes live

Nothing goes live yet. We run your agents through real and simulated activity at scale, find the weak points and refine performance.

v1.0 · Live

Full rollout, fully run

Your workforce goes into production. Agents handle the workload while we monitor, maintain and improve as your business grows.

// 04 · The platform

Oversee the squad we run for you

We build and run your agents. You stay in control.

ScaleGX configures and maintains every agent for you. From one portal you watch them work, understand each decision, feed them your knowledge and fine-tune the details. No engineering required.

scalegx://agent portal

ScaleGX portal showing an operator's squad of AI agents, each with its name, role and live status.

// Integrations

Plugs into the tools you already run

Over 100+ native connections to Airbnb, Booking.com, Hospitable, Salesforce, Slack, Marriott Bonvoy, and more.

+ more

$ scalegx init --workforce

See what your AI workforce could do

Tell us about your objectives and we'll help design your AI workforce.

Book a Demo

Trusted by short-term rental, real estate and hotel teams.

// FAQ

Questions, answered

How do I get started?

Getting started is simple. Click "Book a Demo" and tell us a little about your business, your challenges, and your goals. From there, we'll arrange a discovery session to understand where AI can deliver the greatest impact. Whether you're exploring AI for the first time or already have automation initiatives underway, we'll meet you where you are and build a roadmap that's right for your business.

Who builds and manages the agents?

We do. While AI technology has become more accessible, building production-ready AI agents that are reliable, secure, and commercially effective still requires specialist expertise. Our team handles the entire development lifecycle from strategy and architecture through to deployment, testing, optimisation, and ongoing support. You focus on running your business while we build and manage your AI workforce.

What is the Agent Squad Platform?

The Agent Squad Platform is your command centre for AI operations. It gives you complete visibility into your AI workforce, allowing you to review individual agents, monitor performance, manage knowledge sources, view integrations, and understand the guardrails that govern agent behaviour. It's a collaborative workspace where you stay in control of the outcomes while our engineers manage the technical complexity behind the scenes.

Are your agents bespoke or off-the-shelf?

Every ScaleGX Agent Squad is built specifically for your business. No two organisations operate exactly the same way, so we don't believe in one-size-fits-all AI. We design agents around your processes, systems, goals, and brand standards. From how agents communicate with guests and owners to how they make decisions and execute workflows, every agent is tailored to become a genuine extension of your business.

Will ScaleGX agents work with my existing systems?

Yes. In fact, effective integrations are one of the most important ingredients in successful agentic AI. Our team connects agents directly to the systems, data sources, and platforms you already use, allowing them to retrieve information, take actions, and make informed decisions using your existing business logic. Whether your information lives in property management systems, CRMs, booking platforms, internal databases, or knowledge bases, we build the infrastructure required to help your agents operate intelligently and reliably.

Where can AI agents be used in my business?

Almost anywhere repetitive work, decision-making, communication, or coordination occurs. Our clients deploy agents across guest services, tenant communications, reservations, maintenance coordination, cleaning operations, reporting, sales, marketing, business intelligence, administration, and many other functions. The most exciting part about agentic AI is that its potential often extends beyond your initial use case. Once businesses begin seeing results, new opportunities quickly emerge. If you have a process you're curious about, we'd be happy to explore what's possible.

How do I know which agents I should deploy first?

There isn't a universal answer, and that's exactly why strategy matters. Some businesses start with quick wins that save time immediately. Others focus on solving operational bottlenecks or scaling challenges first. Our role is to help identify the highest-value opportunities based on your goals, resources, and priorities. Together, we'll determine where AI can create measurable impact fastest.

What if I need an agent that's not listed on your website?

That's perfectly normal. The examples on our website are intended to showcase what's possible, not define the limits of what can be built. Because we develop agents specifically for each client, we can design solutions around virtually any workflow, process, responsibility, or operational challenge. If you can describe the outcome you're trying to achieve, we can help determine how AI can support it.

How much does it cost?

Every Agent Squad is different, so pricing is tailored to the scope of your solution. Factors such as complexity, integrations, usage volumes, intelligence requirements, and the number of agents all influence cost. Typically, projects include an initial implementation investment followed by a monthly service fee that covers platform infrastructure, AI consumption, monitoring, maintenance, optimisation, and support. Following a discovery session, we'll provide clear recommendations and transparent pricing.

What support do you provide after launch?

Launching agents is only the beginning. As your business evolves, your agents should evolve with it. That's why we provide ongoing support, optimisation, maintenance, and enhancements to ensure your Agent Squad continues delivering value long after deployment. If an issue arises, our team is on hand to investigate, resolve, and continuously improve your AI workforce.

Can ScaleGX help us develop an AI strategy?

Absolutely. Many organisations rush into deploying AI tools without establishing a clear strategy. The result is often disconnected initiatives that fail to create long-term value. We help businesses develop practical AI strategies that align with commercial objectives, operational priorities, and future growth plans. Whether you're planning your first AI initiative or scaling an existing program, we can help create a roadmap that positions you ahead of the market.

Do I need a full Agent Squad, or can I start with one agent?

You can start wherever you're comfortable. Many clients begin with a single agent focused on a high-impact business function. Others launch several agents simultaneously to accelerate transformation across multiple departments. There is no right or wrong approach. Our team will help determine the most practical path based on your goals, budget, and readiness.

Are AI agents risky?

Any powerful technology carries risk when implemented poorly. The good news is that well-designed AI agents can operate safely, reliably, and within clearly defined boundaries. At ScaleGX, every agent undergoes rigorous testing, validation, and governance reviews before deployment. We establish guardrails, monitoring, escalation pathways, and ongoing oversight to ensure your agents behave as intended and can be continuously refined over time.

Are AI agents designed to replace people?

No. The most successful AI initiatives don't replace people; they empower them. AI agents excel at repetitive, administrative, and time-intensive tasks that often consume valuable hours each day. By handling this work, agents allow teams to focus on higher-value activities that require human judgement, creativity, relationship-building, and strategic thinking. Think of AI agents as digital team members that support your people, not replace them. After all, AI should work for your team, not the other way around.

What if our data isn't ready for AI?

You're not alone. For many businesses, improving data quality is the first step on the AI journey. Effective agents rely on accurate, accessible, and well-structured information. If your data needs attention, our engineers can help assess, organise, cleanse, and prepare it so your agents have the foundations they need to make reliable decisions. AI readiness is often as much about data as it is technology, and we're equipped to help with both.

Why ScaleGX?

Because deploying AI agents isn't simply a technology project, it's a business transformation initiative. We combine deep expertise in agentic AI with real-world experience across short-term rental, real estate, and hotel operations. Our focus isn't just building impressive technology; it's delivering measurable business outcomes. From strategy and implementation through to optimisation and growth, we're your partner in building an AI workforce that creates lasting competitive advantage.